I just got back from Web 2.0 Expo in San Francisco, and there was a lot to learn about best practices for business 2.0. Let’s see…what I gleaned. The root of current rapid change is social, not technological. Businesses need to engage their customers and converse with them. Widgets, badges, presence, and interoperability are creating a distributed web – the web is becoming an open platform. Max Levchin of widget company Slide says they are “able to approach top-flight brand advertisers.” Advertisers are becoming publishers and entertainers. Tim O’Reilly says we’re moving into ambient computing, and says “let your customers into your back office” and “enterprises should understand that Web 2.0 is about turning themselves inside out.”






